RETURN & EXCHANGE POLICY

Customer Satisfaction Comes First

At Exotic Jackets, customer satisfaction is our highest priority. We strive to provide a hassle-free shopping experience and have designed a simple and transparent Return & Exchange Policy for our valued customers.

Return & Exchange Eligibility

Return or Exchange Period

  • You may return or exchange your jacket within 20 days of receiving your order.
  • A return or exchange request must be initiated within 24 hours of receiving the product.
  • The complete return or exchange process must be finalized within 20 days. Requests made after this period will not be accepted.

Return Locations

For your convenience, returned products can be sent to any of our warehouses located in:

  • Australia
  • United Arab Emirates (UAE)
  • Pakistan

Our customer support team will provide the appropriate return address once your request is approved.

Refund Policy

If your return request is approved:

  • A 25% service fee will be deducted from the total order amount.
  • The remaining balance will be refunded to your original payment method.
  • Refunds are processed after the returned item has been received and inspected at our warehouse.

Order Cancellation Policy

You may cancel your order within 24 hours of placing it.

Cancellation Within 24 Hours

  • No cancellation fee will be charged.
  • A full refund will be issued.

Cancellation After 24 Hours

  • If your order has already entered processing, a 25% service fee may apply.
  • The remaining amount will be refunded accordingly.

Defective or Damaged Products

If you receive a defective or damaged item, we are here to help.

To request an exchange:

Please send the following information to [email protected]:

  • Your Order Number
  • A brief description of the issue
  • Clear photos of the defect

Once we review your request, our Customer Support team will contact you with further instructions.

Size Exchange Policy

We encourage customers to carefully review our size chart before placing an order.

However, if your jacket does not fit properly:

  • We offer a size exchange service.
  • Email us at [email protected] with:
    • Your Order Number
    • The size issue details

Our Customer Support team will guide you through the exchange process.

Non-Returnable & Non-Exchangeable Cases

Returns or exchanges may not be accepted in the following situations:

1. Damage Not Caused by Us

If the damage or issue is determined not to have originated from our manufacturing or shipping process, the return or exchange request may be declined.

2. Violation of Return Conditions

If the returned item:

  • Has been used excessively
  • Has been damaged by the customer
  • Is returned in an unacceptable condition
  • Does not comply with our return guidelines

We reserve the right to refuse the return or exchange request.

3. Returns Without a Valid Reason

If a customer wishes to return an item without a genuine reason, shipping and handling charges may apply.

4. Customized Jackets

Custom-made jackets are non-returnable and non-refundable, as they are specially crafted according to the customer’s personal requirements and specifications.

Need Assistance?

If you have any questions regarding our Return & Exchange Policy, please contact our Customer Support team:

Email: [email protected]

We are always happy to assist you and ensure you have the best shopping experience with Exotic Jackets.